The ITIL Practitioner Certification aims to develop IT Service Management Professionals and acknowledge them how to adopt and adapt ITIL into their organization. The certification demands candidates to hold an ITIL Foundation certificate and it is strongly recommended that candidates have worked in the sector of IT Service Management for one to two years.
If you are having the ITIL® Foundation certificate and are ‘ready to lead the adoption and adaptation improvement initiative, then you are at the right place. The Foundation Certification provides the basics of Service Management but really offers no advance information. The Foundation course aims at the basics of Service Management, the benefits of a process-driven framework to develop business value from well-defined, delivered, designed, and managed services. The Practitioner develops the best practice information to a methodological level and introducing new or changed services (or management practices). Understanding the information that is provided will still need to be ‘adopted and adapted to fit the Practitioner’s parameters as well as the needs of the business.
It covers three key areas that are critical for your improvement to be successful. These include:
Organizational Change Management
Measurement and Metrics
There are 9 Guiding Principles in ITIL Practitioner including:
Focus on value
Design for experience
Start where you are
Keep it simple
Use Service Management concepts that drive practical service improvement
Implement associated CSI tools and techniques to manage developments
Consuming the nine guiding principles of Service Management and implementation of service improvements
Also, Read- ITIL Foundation Course Details